Cancellation Policy
This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
(i) Cancellations will only be considered if the request is made 24 hours of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
(ii) The replacement can be made if the user establishes that quality of the product delivered is not good.
(iii) In case of receipt of damaged or defective items, please report to our customer service team by raising a ticket from our “Contact Us” section. The request would be entertained once the seller/ merchant listed on the platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. The customer service team after looking into your complaint will take an appropriate decision.
(iv) The Refund will be credited within 42 Hours of Cancellation.
Refund Policy
We do not offer refunds once the order is delivered. Replacements will only be provided for products that are damaged upon arrival. For size-related concerns, please ensure you consult our size chart before making your purchase.
Return Policy
We offer exchange within first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return or exchange or refund of any kind. In order to become eligible for an exchange,
(i) the purchased item should be unused and in the same condition as you received it,
(ii) the item must have original packaging,
(iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an request), if such items are found defective or damaged.
(iv) The return will be picked up within 3-4 Days of the approval(2-3 Days). New product will be dispatched as per shipping poilcy.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange/ return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request new product will be dispatched in accordance with our policies.